Customer
Olivia Miller
Customer Success
Partners with teams to adopt Truuly workflows successfully.
Olivia works directly with teams scaling Truuly across content pipelines, compliance workflows, and academic use cases. She translates customer feedback into product priorities and makes sure onboarding is never the bottleneck.
Her role is to understand how people actually use the product after signup: where reviews stall, what stakeholders need before rollout, and which support questions signal missing product or documentation clarity.
Focus areas
Why this role matters
That customer context informs the public site too. Better onboarding copy, stronger documentation paths, and more useful contact guidance all come from real implementation feedback rather than assumptions about how teams work.